All prices are in Australian currency (AUD) and include goods and services tax (GST).
We require a minimum of 4 people to run the Yarra Valley Public tour. The tour will be cancelled the day prior if minimum numbers are not achieved. Chillout travel will do everything to offer alternative and a refund will be given if no alternative can be found.
A non refundable deposit must be made to secure Private Tour bookings prior to tour. The deposit will not be refunded if tour is cancelled for any reason. Cancellations of Private Tours that are paid in full will be refunded 50% of total tour price. Cancellations 1 week or less prior to tour date will not be refunded. Dates can’t be swapped. Reduced numbers in group bookings will not be refunded.
Cancellations of Public Tours will not be refunded and dates can’t be swapped. The Public tour is max 11 people and max 7 people in one group can book this tour.
Children are not allowed on Public tours but may go on Private tours.
Passengers must arrive at pick up points 5 mins prior to departure time. Chillout Travel must run on schedule and will not wait for latecomers, as other passengers often have flights or shows to catch in the evening. The wineries also reserve the right to refuse us if we are late, as they will need to attend to other on time bookings. Late passengers who miss their tour will not be refunded. No shows will not be refunded.
Alcohol Consumption – Chillout Travel or the wineries will not accept intoxicated behaviour. Federal, State and Local Council drinking laws apply. There is no drinking of alcohol on our mini buses or coaches. Drinking alcohol on board our vehicles does not comply with local laws or our Public Liability. Customers caught drinking alcohol on board our buses will have the alcohol removed. If they insist on continuing to drink alcohol on board the bus then Chillout Travel will stop the tour immediately and organise a taxi to have the customer/s dropped back to their pick up location at the cost to the customer. No refunds will be given to customers in the event the tour is stopped.
Customer Code Of Conduct – intoxicated, disruptive persons causing a nuisance will not be tolerated by Chillout Travel or the wineries. The wineries will refuse access to customers behaving in this manner. Chillout Travel will for the safety of the customers, winery staff and other patrons stop the tour immediately and organise a taxi to have the customer/s dropped back to their pick up location at the cost to the customer. The customer/s will not be allowed to return to the tour bus or winery establishment. No refunds will be given to customers in the event the tour is stopped.
Hens and bucks – No hens or bucks rude attire or paraphernalia is accepted at the wineries. Smart casual dress only.
We reserve the right to alter the itinerary and use other tour providers if necessary.
We accept no responsibility or liability for damage, loss, injury, delays or other problems whatsoever resulting directly or indirectly on a Chillout Travel tour.
Tours are subject to availability.
Chillout Travel reserves the right to outsource Coaches, when it is unable because of vehicle availability. This will not result in an increase in the agreed quote provided unless the vehicle type varies and is specifically requested by the client.
Gift Vouchers are not redeemable after expiry date.
We recommend travellers have adequate Travel Insurance to cover any event.
We accept Visa/Mastercard @ 2.9% credit card charge.
We accept Electronic Fund Transfer Payments (EFT) at no charge.
Collection of data & use
When contacting Chillout through a web form you may be asked to provide contact details including Name, Email Address and Phone Number. As on many web sites, the site editor may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information.
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Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy through an announcement on the site.
317 Clarendon Street, South Melbourne.